For a world leader in luxury apparel and accessories company Adecco Italia SPA- Padova office looking for:
EMEA CUSTOMER SERVICE
We are looking for a Customer Service Representative with advanced english language skill within Customer Service structure in Global Sales Operations department. The resource is in charge of the operational management of the customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.
Key Accountabilities:
Monitoring and managing customers’ master data according to distributors’ requirements being the owner of the Accounts;
Managing the “order to cash flow” process (Order Collection/Entry/Management) ensuring the balance of commercial conditions - as per Business Manager guidelines - and planning requirements;
Supervising the overall logistic flow acting as interface between Business Manager, Planning, Distribution, Shipping, ICT and Customers, being reference point for Accounts and solving any related issues (shipment shortages, wrong deliveries, delays, customs’ issues, etc..);
Managing the customers’ portfolio ensuring the right status of “back orders”;
Supporting the organization of events and customers’ visits to guarantee the achievement of sales’ target with assistance during the selection;
Actively analyzing processes/flows and proposing ad hoc solutions for both EMEA Customer Service structure and clients’ requests.
Desired Skills & Experience:
Bachelor’s degree required;
Proficiency in English, any other language will be a plus;
at least one international experience;
Strong communication skills;
Ability to listen and to manage a commercial relationship;
Problem Solving Skills;
Team oriented;
Dynamic, passionate and enthusiastic attitude.
Categoria Professionale: Call Center / Customer Care
Settore: OCCHIALERIA
Città: Padova (Padova)
Conoscenze linguistiche:
Competenze richieste:
Disponibilità oraria:
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EMEA CUSTOMER SERVICE
We are looking for a Customer Service Representative with advanced english language skill within Customer Service structure in Global Sales Operations department. The resource is in charge of the operational management of the customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.
Key Accountabilities:
Monitoring and managing customers’ master data according to distributors’ requirements being the owner of the Accounts;
Managing the “order to cash flow” process (Order Collection/Entry/Management) ensuring the balance of commercial conditions - as per Business Manager guidelines - and planning requirements;
Supervising the overall logistic flow acting as interface between Business Manager, Planning, Distribution, Shipping, ICT and Customers, being reference point for Accounts and solving any related issues (shipment shortages, wrong deliveries, delays, customs’ issues, etc..);
Managing the customers’ portfolio ensuring the right status of “back orders”;
Supporting the organization of events and customers’ visits to guarantee the achievement of sales’ target with assistance during the selection;
Actively analyzing processes/flows and proposing ad hoc solutions for both EMEA Customer Service structure and clients’ requests.
Desired Skills & Experience:
Bachelor’s degree required;
Proficiency in English, any other language will be a plus;
at least one international experience;
Strong communication skills;
Ability to listen and to manage a commercial relationship;
Problem Solving Skills;
Team oriented;
Dynamic, passionate and enthusiastic attitude.
Categoria Professionale: Call Center / Customer Care
Settore: OCCHIALERIA
Città: Padova (Padova)
Conoscenze linguistiche:
- Inglese
- Parlato: Ottimo
- Scritto: Ottimo
- Comprensione: Ottimo
Competenze richieste:
- Contact Center - Attività di back office call center
- Contact Center - Gestione clienti tramite sms
- Contact Center - Utilizzo C.R.M.
- Contact Center - Supporto su social media
- Contact Center - Customer satisfaction
- Contact Center - Tecniche di Customer Care
- Contact Center - Gestione clienti in chat
- Contact Center - Capacita' di fidelizzazione/retention
- Contact Center - Gestione telefonate inbound
- Browser per Internet - Safari
- Progettazione / Disegno tecnico - Microsoft Office
- Browser per Internet - Google Chrome
- Posta elettronica/Messaggistica - E-mail
- Browser per Internet - Internet Explorer
Disponibilità oraria:
- Full Time
